jobs : Clinical Lead Analyst, Atlanta, Georgia, Contract

Clinical Lead Analyst, Atlanta, Georgia, Contract

Kforce Atlanta, Georgia is looking for a Clinical Support Lead that will be responsible for day to operations on site at one of our client's customer sites. They will act as a liaison between the customer and our client, specifically the Application Management Services Team.

Position Description:

• Be responsible for responding to product application support questions from customers regarding the company software
• Analyze problems with software applications to identify problem area(s) and recommend corrective action
• Recommend solutions to customer application questions
• You may utilize specialized domain expertise related to the specific application of the software to resolve customer problems
• Every single contractor that contributes to our client's mission - whatever your title, whatever your role; you act as a catalyst in a chain of events that helps millions of people all over the globe
• By connecting and impr oving the business of healthcare, our client is helping to ensure that millions of patients get the treatment they need

Minimum Requirements:

• 10+ years of product applications support experience
• Previous leadership and executive-level presence are essential with an understanding of Horizon Clinical applications and integration with other applications
• Experience developing and working with new processes and procedures
• Strong MS Office (Word, Excel, and PowerPoint), MS Project, and Visio
• Previous customer service experience

Education:

• A BS Degree or equivalent experience

Certifications/Licensure:

• PMP Certification is desired

Physical Requirements:

• General office demands

This position is 100% remote. There may be initial travel either to Alpharetta, GA or Carrolton, TX for training. Most of the training will be remote.