wanted: Desktop Support Technician, Boston, MA, Contract

Desktop Support Technician, Boston, MA, Contract

Our financial services client is looking for a Desktop Support Technician for a position in Boston, Massachusetts.

Responsibilities:

• Diagnose, resolve and follow through on computer malfunction
• Arrange for repairs by vendors and external repair facilities as necessary
• Performing moves, adds and changes of software and hardware for all equipment
• Reviewing, resolving and closing tickets in the Magic Service Desk queue
• troubleshooting systems and equipment problems or malfunctions
• Identifying causes and recommending solutions
• Consulting with End User Computing Technology Relationship Managers to determine system requirements
• Acting as a liaison between Systems Infrastructure staff and end users during troubleshooting
• Demonstrate a strong customer service focus and be able to deal with ambiguity in a fast paced fluid environment while meeting or exceeding customer expectations and serv ice level commitments
• Willing to independently stay current and apply emerging and/or changing technologies
• Multi-task effectively in a fast-pace, demanding environment; and exercise patience and professionalism during stressful situations

Qualifications (required unless noted otherwise):

• Degree or course work in computer studies and/or information technology
• Exposure to DOS, Windows NT; in depth knowledge of Windows XP, Windows 7 Pro, Lotus Notes and Microsoft Office products
• Ability to install hardware components such as RAM, hard drives, CD/DVD, cables, NICs, and processors
• Knowledge of IBM Communications Manager, LAN Server and TCP/IP
• Ability to install software manually and electronically via MS Systems Center Configuration Manager (SCCM)
• Extensive experience with Lenovo and Dell desktops and laptops, HP printers, PDAs, smart phones, tablets, desktop video and MAC
• In-depth experien ce troubleshooting and resolving hardware problems and conflicts using multiple hardware troubleshooting methods
• In-depth experience troubleshooting software problems using multiple troubleshooting methods
• Ability to organize multiple deliverables and respond to changing priorities
• Ability to move equipment, install PCs, monitors, printers, and peripherals in a business environment
• Willingness to unbox, stage and inventory equipment
• Flexible/Adaptable - most customer support will be during normal office hours, but there will be some after hours support in the evening, weekends and/or holidays
• Experience with banks, investment houses, brokerage firms and/or investment research firms is preferred
• Experience with Market Data services and information services will be viewed favorably
• Work well in a team, share information to help the team which would include documenting solutions and instructions
• Hi gh energy person who is passionate about resolving software, hardware issues