looking for a System Support Technician II. The schedule is Tuesday through Saturday, 1:30p-10:30p. This person needs to have POS experience; SQL preferable but not required; networking and Windows experience; minimum of 3 years Support experience.
Record the client problems as required in the case management process and detail the issues. Investigate and resolve client calls. Respond to client cases and field inquiries in a timely and effective manner by answering known questions and reproducing straightforward technical problems. Utilize tools provided and other documentation as necessary in resolving technical issues or reproducing problem cases. Effectively use escalation procedures as necessary. Facilitate issue resolution by leveraging internal experts when necessary. Take ownership for resolving client support issues from case logging through management of escalation or resolution. Be an advocate for providing satisfaction to clients by maintaining a proacti ve approach with clients. Begin to learn to install new releases as assigned, and by following test installation procedures, test and document installation. Learn new products and diagnostic tools and share knowledge with others. Produce Knowledge Management documents. Provide feedback on product and/or process initiatives developed in other areas. Regular, reliable attendance is required.
Please email or apply at our website.
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