wanted: Desktop Support, Westford, MA, Contract

Desktop Support, Westford, MA, Contract

The Desktop Support position is a hands-on position that will provide first level computer, software and phone system/hardware support. This will include setting up, moving and or updating employee workstations as well as setting up new workstations for new employees. They will be responsible for identifying, documenting, tracking and resolving hardware and software problems as they arise.

Looking for a highly professional Desktop Support Specialist with proven leadership skills. You pride yourself on providing exceptional customer service, ensuring tickets are resolved or escalated in a timely manner. As the ideal candidate, you have over 3 years experience working on Local Area Network or Help Desk/Desktop support, including equipment, communications and all Windows operating systems. Actively resolves requests for service (RFS). Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in-person, hands-on help a t the desktop level. Actively contributes to and engages in meeting or exceeding Team PC Refresh, and Team OTD (On Time Delivery) goals.

- Identify, resolve, and document intermediate to advanced hardware, software, and user problems, via telephone, help desk tool, and e-mail. Track and monitor problem until issue is resolved or closed in a timely fashion.
- Assist in end-users conversion and support problems during PC migration and system enhancement projects.
- Maintain an intermediate to advanced-level of expertise in client-based software applications.
- Assist and carry out duties as assigned by first-level manager.
- Utilize current knowledge to perform root cause analyze and improve best practices currently used.

Basic Qualifications:
Relevant studies or certifications in Information Technology and/or Computer Science
Experience managing and supporting Windows based systems in an Enterprise environment
Strong customer service skills
Strong interpersonal skills combined with the ability to multi-task in a fast paced work environment
Excellent communication skills with the ability to accurately describe technical information to a non-technical customer
Familiar with a wide array of concepts, practices, and procedures in his/her field
Uses experience and judgment to plan and accomplish goals
Exercises individual creativity
Associate's degree is required

Overtime: straight time