Our Braintree, Massachusetts client is seeking a Telephony Engineer within their IT Department. This is a great opportunity for experienced professionals seeking a new challenge to work with a converged IP network (Avaya and Cisco). The selected Engineer must be a solid problem solver and troubleshooter and possess the resources to find answers to daily networking and telephony problems. Our top priority is customer/user satisfaction, professionalism, and the ability to work well independently as well as in a team setting. This position will report to the Network and Telephony Team Lead.
Responsibilities:
- Manage and support Avaya Communications Manager S8800, Intuity Audix LX, and Aura Messaging Servers
- Program system configurations of the Avaya IP Telephony System
- Manage and support TASKE Call Center Management applications and TapIt Nova Call Accounting applications
- Add or delete digital/analog PBX System trunk lines includ ing T1s and cOs
- Provide detailed voicemail support including, but not limited to programming hardware and software system configurations (Intuity/Aura Messaging) and upgrades
- Proficient in fundamental aspects of network engineering: design, implementation, monitoring and troubleshooting
- Knowledge of network and telecom circuits and provisioning from start to finish
- Configure, upgrade, and troubleshoot Cisco Routers and Switches
- Utilize advanced knowledge and experience with converged networks specifically Cisco and Avaya
- Experience with web and audio conferencing platforms
- Some network security foundation is essential
- Nights and weekend support will be required
- After hours support will also be required
- A Bachelor's Degree in IT or related major is preferred and /or equivalent technical certifications
- Minimum 5 years of experience with Avaya equipment - Intuity/Aura Messaging and Communication Manager 5.x or higher
- Avaya Certification in PBX with programming knowledge is a plus
- CCNA Certification is a plus
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