Title: Team Lead, SMTP Messaging
ID: TEC00023705
Description
The Team Lead, Messaging SMTP role will effectively partner and/or lead teams with various staffing models of internal and external on-shore and off-shore resources in order to deliver successful solutions. This position will be responsible for providing overall technical direction for the daily support and administration of global Messaging SMTP services. This is a hands-on role where significant participation for escalated support activities is expected including highly technical problem solving. The candidate will work on, but not limited to supervision of staff and their daily work activities, accountable for a team's results, or for projects, sets timeframes and schedules to meet customer and business needs.
This position will also be responsible for driving design and overall technical direction for SMTP systems access solutions and infrastructure. The Team Lead, Messaging SMTP will work with the appropriate business groups and leadership, as well as other Technology teams, to ensure the systems and support meet company needs and strategic plans.
Major Areas of Accountability
- Responsible for a team of five employees, along with partnering with members globally including the Messaging team.
- Provide team leadership to ensure effective support for the internal and external SMTP and supporting systems. This includes critical services such as Sentrion appliances, Sendmail, LDAP, Anti-Virus, Anti-Spam and Lyris.
- Hands-on required and significant participation for escalated support activities is expected including highly technical problem solving.
- Maintaining and supporting Sendmail Sentrion environment supporting internal corporate and external revenue producing SMTP services.
- Troubleshooting and resolving Tier II and Tier III issues related to SMTP incidents following esta blished service management protocol and procedures
- Management and support of third party SMTP applications including LDAP, Anti-Virus, Splunk and Anti-Spam services
- Management and support of Lyris email list hosting application
- Assisting in the management and support of Exchange Servers and connectors
- Handle production issues in an efficient manner and recommend preventative steps for the future.
- Work with IT Operational teams to proactively manage and support SMTP services for Thomson Reuters global corporate environment.
- Direct interaction for the SMTP service needs across corporate technology and the business technology services. Provide oversight and direction for the business unit's needs including the development and ongoing management of the SMTP services.
- Work with the business units, Architects, and Security teams to determine adherence of hardware/software needs with security and architectural standards and direction s of SMTP solutions.
- Work with Technology Sourcing to contract with third party organizations for technology purchases, hardware maintenance, software licenses, and reseller agreements for products that we sell to our customers.
- Establish and maintain relationships with the Professional and Markets Divisions and supported business units.
- Communicate and escalate operational, technical, and resource issues with IT Services management team on a regular basis. Provide routing updates to IT Services senior management on business unit initiatives throughout the year.
- Work with the business units as well as IT Services management and staff to develop Service Level Expectations and operational procedures that meet the business unit's objectives. Follow up on operational issues that arise and fine-tune the expectations to address gaps or make changes as appropriate.
- Participates in IT Services strategic planning process. Collaborate in defining tea m level goals based on customer needs, IT Services strategy and Line of Sight (LOS) requirements.
- Administer and give first level approval for technology expenditures.
- Monitor and react to changing environmental factors (ie, new customers, new technologies, changing customer needs, changing resource allocations).
- Collaborate with other Thomson Reuters technology organizations on processes, best practices, and technology solutions.
- Stay abreast of new technologies, to understand possible implementations in the data centers and divisions. Provide cost effective solutions with well-articulated risks to allow for the best understanding of how to meet business needs.
At Thomson Reuters, we deliver intelligent information quickly and efficiently, so professionals have knowledge to act. We combine industry expertise with innovative technology to deliver critical information to leading decision makers in the financial, legal, tax and accounting , intellectual property and scientific, healthcare, and media markets, powered by the world's most trusted news organization.
Qualifications
REQUIREMENTS, EDUCATION and EXPERIENCE
- Undergraduate degree in technology or equivalent experience required. Advanced degree preferred.
- Minimum of 2+ years managing teams of 3 or more in a related technical area, including a minimum of 5 years progressive experience; on a global basis preferred.
- Expert knowledge of Sendmail Sentrion, Anti-Spam, Anti-Virus, LDAP and Linux systems with minimum of 5+ years hands on experience.
- Experience administering/designing enterprise-wide Anti-Spam and Anti-Virus solutions.
- Clear and concise knowledge of messaging standards of SMTP/X400
- Knowledge of Exchange 2003/2007/2010.
- Knowledge of technology security protocols, practices and DNS/SMTP methodologies
- Strong critical thinking and analytical skills.
- Demo nstrate ability and experience in team leadership on and off shore.
- Able to work with multiple technical and business groups in a large globally based organization.
- A self-motivated individual who is able to take ownership of and work concurrently on multiple initiatives.
- Able to communicate effectively with internal and external customers, including senior level executives of the organization.
- Program and Portfolio management background.
- ITIL principles in supporting large scale environment and service delivery desired.
- Able to organize work flow to meet numerous milestones and deadlines.
- Excellent customer service and communication skills.
- Willing to work a flexible schedule to meet business requirements.
- Knowledge of monitoring tool sets
Travel:
- Some global travel may be required for this position to build and maintain relationships and address critical support needs.
At Thomso n Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With over 55,000 colleagues in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age, or any other protected classification under country or local law. Thomson Reuters is an Equal Employment Op portunity/Affirmative Action Employer.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit our website
More information about Thomson Reuters can be found on our website.
Job: Technology Operations
Primary Location: US-NY-New York
Other Locations: US-MN-Eagan
Organization: Tech - IT Services
Schedule: Full-time
Job Type: Standard
Shift: Day Job
Travel: Yes, 10% of the time
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