Position summary
The Technical Writer is responsible for designing, researching, writing, editing and publishing a wide variety of technical materials. Primary responsibility will be to develop and maintain a library of technical documentation, specifications, operations guides, and best practice guides related to our technology solutions and their delivery. Additional duties may include researching new topics, editing existing content to describe application changes, assessing the documentation needs of new applications and projects to provide that information in the most comprehensive way, working directly with various team members to understand the application being documented, creating product diagrams and illustrations as necessary to improve user comprehension and understanding.
Experience and Skills
Required
- Education Level: Bachelor degree in Business Administration, Computer Science, Information Systems or related subject is required. Equivalent work experience in a related field that provides the required knowledge and skills in current industry principles will be considered in lieu of the degree requirement.
- Experience:
- 2+ years of technical writing experience or equivalent role such as business analyst, or system analyst, or technical training work
- Must possess strong analytical, communication, and organization skills
- Experience in positive relationship management, facilitation, diplomacy, and conflict resolution
- Excellent general computer skills
- Experience documenting custom software applications and/or technical services delivery
- Ability to work independently and with subject matter experts to document new applications and best practices
- Responsible for planning, developing, organizing, writing and editing operational, software, maintenance, test procedures and/or manuals
- May research, develop, and document technical design specifications, flowcharts, and test scripts
- Must have a demonstrated ability to design, write, edit, and publish work to the highest level of quality in English
- Must have 1-2 years document/technical writing experience
- Must have excellent documentation and Microsoft
- Certification/License Required: None required
- Physical Activities: Routine physical activities required to fulfill job responsibilities
- Proficient Skills: Excellent Written and oral communication
Essential Duties
- Perform system and component level documentation for Web applications
- Adhere to current MIS department development procedures and standards
- Partner w ith the development team in using and enhancing standards and methodologies for development
- Ensure on-time completion of all application deliverables
- Assist in development of project definitions, including proposals, estimates, planning, schedules and documentation
- Perform other duties as assigned by appropriate administrator
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