Posting Title: Technical Account Manager - NY/NJ
About Us:
VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 350,000 enterprise and SMB customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume Information Technologies. Our team of 11,000+ people working in 50+ locations worldwide is committed to building a community where great people want to work long term by living our values of passion, innovation, execution, teamwork, active learning and giving back. If you are ready to accelerate, innovate and lead, join us as we challenge constraints and problem solve for tomorrow today. Learn more at our website.
Job Description
As one of our Technical Account Managers (TAM), you will be responsible for building and maintaining post-sales relationships with VMware's largest and most complex customers. These customers are typically Fortune 500 accounts adopting VMware virtualization software across their data centers. You will serve as a project manager to ensure successful implementations and as an account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology. Additionally, you will become the customer's single point of contact into all of VMware. As such, your technical abilities are critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise.
Responsibilities:
- Provide project leadership for the customer's major VMware initiatives. This would include project management functions and solutions architecting functions
- Manage cross-functional VMware project teams, which could consist of VMware consultants, engineers, marketing, and support staff
- Design and develop innovative solutions to customer requirements using our server and desktop pro ducts, with assistance from our internal engineering group and consulting architects as required
- Maintain current functional and technical knowledge of the entire VMware product line
- Manage and drive competing requests across simultaneous client engagements
- Provide clear and constructive product feedback to VMware Product Management teams based on customer requirements
- Help to document best practices in developing and deploying VMware solutions
- Function as a front-line technical resource for best practice and informal customer questions
Requirements:
- At least 8+ years experience in customer-facing positions as a professional services consultant, preferably with a management consulting or Big 5 consulting organization
- Experience with modern software development methodologies, with emphasis on software and hardware architecture, and infrastructure design and development
- Strong technical background, with previous experience in Linux system administration and/or software development and technical architecture
- Strong analytical skills regarding technical and project management issues
- Strong understanding of strategic sales process
- Strong organizational skills with an ability to manage competing client demands
- Ability to interact and communicate with CxO-level personnel
- Excellent communications and interpersonal skills
- Ability to travel up to 30 percent of the time, including international
- B.S., B.A., or M.S. degree
Location: New York, NY, US
Is this a remote or multiple location position? Yes
Requisition Number: 34534BR
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