wanted: Operations Engineer/Desktop Support, Boston, MA, Permanent

Operations Engineer/Desktop Support, Boston, MA, Permanent

This position has dual responsibilities as a System Operation Engineer and Desktop Support. As a System Operation Engineer, the individual will monitor the production systems and is the first line response to any issues that occur. As a Desktop Support person, you will be a point of contact for all technical needs that develop. This will include regular desktop assistance, as well as any network applications, production applications, LAN/WAN, telecommunications, hardware or phone issues that arise. The ideal candidate must be detail oriented with good analytical and troubleshooting skills. The candidate must be able to work independently to identify; research and resolve any issues that occur in the production environment. Good interpersonal skills are necessary in order to interact productively with the internal business user community, as well as the development teams. This individual will also be responsible for coordinating, reviewing and managing all installations of new code and software into the production environment. In this role, the successful candidate will analyze and resolve routine to moderately complex problems which may include desktop and network applications, production applications, LAN/WAN, telecommunications and hardware. The ability to perform installations and maintenance of software and will assists users with issues including, connectivity, printing, and e-mail will be required.

Principle Duties and Responsibilities:

• Be responsible for monitoring all production systems, jobs and processes
• Respond to all job failures; identify cause and resolve issues in an expedient timeframe
• Interact closely with business users for intra-day support and with development teams for additional support on complex issues
• Provide coverage for off-hour jobs in shifts as early as 3:00

Qualifications:

• The selected candidate must currently be permitted to work indefinitely in t he United States and live within commuting distance of our client's office
• A Computer Science, Engineering, or related Degree is required
• 2+ years of experience working as an Operations Support Engineer are required
• 3+ years of experience working as a Desktop Support Specialist are required
• Experience in the Windows environment
• Excellent analytical and troubleshooting skills
• Ability to very quickly learn and understand the workings of and inter-relationships between software components